Job Title: Community Liaison/Child Specialist
Company Name – Knowledge Quest
Job Location – 990 College Park Drive Suite 104, Memphis, TN 38126
Application Closing Date – January 15, 2015
Contract Procedures – To be considered as a formal applicant please email the following to hr@kqmemphis.org:
1) Resume (include Salary Requirement)
2) Letter of Interest
Contact Information – Erica Johnson, 590 Jennette Place Memphis, TN 38126, 901-942-1512, hr@kqmemphis.org/kqmemphis.org
No phone calls please.
Job Title: Community Liaison/Child Specialist
Urban based non-profit is seeking a Community Liaison/Child Specialist that will provide supportive services to families residing in 38126/38106 zip codes.
Status: Full-Time Regular, Exempt/Salaried Position
Reports to: Director, Universal Parenting Place
Application Closing Date – January 15, 2015
Purpose of Position and Scope of Responsibility
Develops a network of adjunctive service providers for internal and external referrals and maintains relationships with these professionals; Supervises, engages and observes children in the child care/play area while parents are participating in counseling sessions; Communicates potential issues with children and their behavior to Universal Parenting Center staff; Collaborates with Center staff to develop follow up strategies for parents.
Principal Accountabilities/Responsibilities
Cultivates and develops relationships with community agencies for potential referrals in cases of domestic violence, addiction, mental illness, child abuse and/or neglect
Promotes the services of the Universal Parenting Place to community agencies
Engages in problem resolution on behalf of clients with issues involving community referrals
Observes and evaluates the behavior of children who accompany parents attending counseling sessions at UPP
Advises the Family Consultant and Family Coach of any identified issues or concerns
Works collaboratively with staff to develop recommendations and coordinate any needed referrals for children and their parents
Actively participates in community groups to include the Early Success Coalition
Maintains accurate records of client interactions and referrals
Performs other duties as assigned or directed
Minimum Qualifications
Education: Bachelor’s degree required in psychology, social work, professional studies or related field.
Experience: Two to five years’ experience in health care, social service, child development and/or education.
Desired Qualifications
Experience: Ability to cultivate relationships with community groups; experience working with children in a therapeutic environment; marketing ability to promote UPP services; ability to work collaboratively and in a team environment.
Physical Requirements
Work requires the physical demands of standing, bending, lifting or performing other work requiring light physical exertion (up to 30 pounds) in addition to frequent walking and digital dexterity.
Environmental Conditions
Work is performed under basically normal working conditions as in a standard office environment.
Performance Standards
1. Cultivates and develops relationships with community agencies for potential referrals in cases of domestic violence, addiction, mental illness, child abuse and/or neglect.
a. Main Activities
i. Establishes relationships with key referral agencies and community resources.
ii. Educates community agencies regarding UPP, its philosophy and services.
iii. Works with UPP staff to develop recommendations for clients needing services that fall out of the scope of the Universal Parenting Place.
iv. Facilitates client referrals to outside agencies.
b. Knowledge and Skills
i. Good presentation skills.
ii. Knowledge of community agencies.
iii. Good analytical skills.
iv. Excellent communication skills.
2. Promotes the services of the Universal Parenting Place to community agencies.
a. Main Activities
i. Communicates the philosophy and role of the Universal Parenting Place to external resources.
ii. Maintains relationships with community agencies and their staff.
b. Knowledge and Skills
i. Knowledge of the philosophy of Robin Karr-Morse and the mission of the Universal Parenting Place.
ii. Ability to communicate with community groups and social service agencies.
iii. Excellent presentation skills.
3. Engages in problem resolution on behalf of clients with issues involving community referrals.
a. Main Activities
i. Identifies issues and interfaces with community agencies to facilitate referrals and resolve problems.
ii. Maintains open communication with agency representatives.
iii. Works with clients to determine needs and potential roadblocks to accessing services.
b. Knowledge and Skills
i. Excellent communication skills.
ii. Ability to analyze issues and make recommendations.
iii. Good interpersonal skills to create a relationship of trust.
4. Observes and evaluates the behavior of children who accompany parents attending counseling sessions at UPP.
a. Main Activities
i. Plans age-appropriate activities for children.
ii. Observes children’s behavior during play and other interactions.
iii. Provides a warm and accepting environment for children and their parents.
iv. Shares with staff any potential issues that were observed while interacting with children at the Universal Parenting Place.
b. Knowledge and Skills
i. Detailed knowledge and understanding of normal childhood development and behaviors.
ii. Ability to interact with children in a playful and non-threatening manner.
iii. Good analytical and observational skills.
iv. Excellent communication and interpersonal skills.
5. Advises the Family Consultant and Family Coach of any identified issues or concerns with children visiting UPP.
a. Main Activities
i. Documents any observed potential behavior or developmental issues.
ii. Assesses potential problems and communicates with staff.
iii. Works in collaboration with the Family Consultant and Family Coach to develop a plan of action for parents.
b. Knowledge and Skills
i. Listening skills.
ii. Analytical/problem solving skills.
iii. Good communication skills.
6. Actively participates in community groups to include the Early Success Coalition.
a. Main Activities
i. Attends meetings and provides updates on the Universal Parenting Place.
ii. Acts as a resource for referrals to the Center from outside agencies.
b. Knowledge and Skills
i. Good interpersonal skills.
ii. Good communication and presentation skills.
7. Maintains accurate records of client interactions and referrals.
a. Main Activities
i. Documents all encounters with UPP clients to include parents and children.
ii. Keep accurate records of referrals to outside agencies and the outcomes.
iii. Handles all information in a confidential manner.
b. Knowledge and Skills
i. Good organizational skills.
ii. Effective oral and written communication skills.
iii. Good analytical skills.
8. Performs other duties as assigned or directed.
Knowledge Quest’s policies, programs, practices and procedures for hiring and employment adhere to all Local, State and Federal laws.
Job Title: Hospitality and Activities Coordinator
Purpose of Position and Scope of Responsibility:
Provides a warm and welcoming environment for parents and children accessing the services of the Universal Parenting Place; Serves as the first contact for families coming to UPP and is responsible for setting the tone that all are welcome regardless of their economic, cultural or religious backgrounds; Greets guests, answers the phone line, assists with coordinating appointments with UPP staff and on site activities for families; Works with outside resources to arrange for adjunctive forms of therapy through the arts including music, film, movement, drama and other sensory based therapies.
Principal Accountabilities/Responsibilities
Greets clients and guests as they arrive at the Universal Parenting Place
Provides phone coverage and assists with the coordination of appointments for the Director/Family Consultant and the Family Coach
Assists with meeting and event preparation and educational activities
Provides information to clients regarding the services of UPP and ways to be involved
Maintains files, orders supplies and arranges for equipment repair
Creates and updates the Universal Parenting Place calendar of events
Performs other duties as assigned or directed
Minimum Qualifications
Education: Associates degree required; Bachelor’s degree preferred.
Experience: Five to seven years’ experience in health care, social service, non-profit or related field.
Desired Qualifications
Experience: Knowledge of community resources; background or exposure to working with children and/or families; computer skills; ability to engage children in constructive play; office organizational skills; excellent communication skills; and ability to forge relationships in a caring and respectful manner.
Physical Requirements
Work requires the physical demands of standing, bending, lifting or performing other work requiring light physical exertion (up to 30 pounds) in addition to frequent walking and digital dexterity.
Environmental Conditions
Work is performed under basically normal working conditions as in a standard office environment.
Performance Standards
1. Greets clients and guests as they arrive at the Universal Parenting Place.
a. Main Activities
i. Is the first point of contact when children and parents arrive at UPP.
ii. Ensures guests are greeted, made comfortable and staff notified that clients have arrived for appointments.
b. Knowledge and Skills
i. Good communication skills.
ii. Personable and friendly demeanor.
2. Provides phone coverage and assists with the coordination of appointments for the Director/Family Consultant and the Family Coach.
a. Main Activities
i. Ensures the phone line is answered timely and that clients are directed in an appropriate manner.
ii. Covers staff phone lines when counseling sessions are in progress.
iii. Collaborates with staff to ensure that appointments are scheduled timely and with the client’s well-being in mind.
3. Determines if a parent has an urgent/critical need and refers call to the Family Consultant or Family Coach for assistance.
a. Knowledge and Skills
i. Sound knowledge of the philosophy of the UPP and its services.
ii. Excellent interpersonal skills.
iii. Ability to communicate with people from all socio-economic and cultural backgrounds.
4. Assists with meeting and event preparation and educational activities.
a. Main Activities
i. Collaborates with UPP staff to determine priorities and a schedule of events.
ii. Establishes relationships with outside resources that are focused on creative activities.
iii. Schedule meeting sites, arrange for refreshments, and assist with agendas and planning.
b. Knowledge and Skills
i. Good organizational skills.
ii. Effective communication skills.
iii. Good follow up and planning.
5. Provides information to clients regarding the services of UPP and ways to be involved.
a. Main Activities
i. Responds to inquiries from parents and provides information on UPP its mission and philosophy.
ii. Sends information upon request to potential clients regarding UPP events/activities.
iii. Answers inquiries and determines when appointments need to be scheduled.
iv. Handles all inquiries in a responsive and caring manner.
b. Knowledge and Skills
i. Detailed knowledge of UPP, its mission and purpose.
ii. Excellent communication skills.
iii. Excellent follow up.
iv. Good analytical skills.
6. Maintains files, orders supplies and arranges for equipment repair.
a. Main Activities
i. Develops filing systems, monitors the use and need for supplies, and ensures equipment is in good repair.
ii. Oversees the general function of the office.
b. Knowledge and Skills
i. Excellent organizational skills.
ii. Ability to maintain confidential records.
iii. Analytical/problem solving skills.
7. Creates and updates the Universal Parenting Place Calendar of Events.
a. Main Activities
i. Coordinates with the UPP staff to develop a calendar of events and activities for families and parents.
ii. Updates calendar as needed and informs clients of opportunities for engagement.
iii. Maintains contact with outside resources to promote and enhance events and activities.
b. Knowledge and Skills
i. Excellent communication skills.
ii. Ability to develop and maintain relationships.
iii. Excellent organizational skills.
8. Performs other duties as assigned or directed.
Knowledge Quest’s policies, programs, practices and procedures for hiring and employment adhere to all Local, State and Federal laws.
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