City University teams up with Mid-South Food Bank!
“We are bringing over 30,000 pounds of food to heavily affected areas in Memphis. Today, we distributed at City University in Whitehaven. Tomorrow, we will be at Orange Mound Community Center at 2 o’clock. We will then take it to Frayser and distribute at the Ed Rice Community Center at 2 o’clock on Thursday.
All clients will need a government issued ID and a MLGW bill with the matching name or address of their ID.  If you know anyone in need, send them our way!”

MLGW’s Winter Moratorium program to assist elderly and disabled customers

As winter approaches, MLGW wants to ensure uninterrupted service to its senior (60+) and disabled customers. The Winter Moratorium program has been in place for over two decades and prevents cutoffs for registered customers during the months of December, January and February.

Participants are still responsible for paying their utility bills during this time, but in the event that the bill exceeds the customer’s means, the customer will not be disconnected. If there is a balance left at the end of the February billing cycle, registered customers can qualify for a short term payment plan.

There are no income restrictions for the Winter Moratorium program. However, applicants cannot have an outstanding balance greater than $199.99 on their utility bill on November 30 when the program begins. The deadline for application is November 15.

MLGW Holiday Bill Break Begins December 15

No Residential Cutoffs for Unpaid Balances of $399.99 or Less from Dec. 15-Jan 14.

(December 4, 2014)— To aid customers during the coldest period of the year, MLGW’s

Holiday Bill Break will begin on Dec. 15.  The Holiday Bill Break ensures that no residential customers are cut off from December 15 to January 14 if they have an unpaid balance of $399.99 or less (except in cases of diversion, safety hazards or default on special payment plans).

MLGW’s Winter Moratorium for Seniors ( and cold weather moratorium ( will continue to be in effect as well.

For more information, go to or call 544-6549.

Grizz forward Zach Randolph will donate $20,000 to the Metropolitan Inter-Faith Association this afternoon (Feb. 24th) to cover utility payments as the first project in his new Randolph Community Assistance Fund.



Randolph Donates $20,000 to Cover Utility Payments as

Fund’s First Project on Monday, Feb. 24 at 3 p.m.

Memphis, Tenn. – Memphis Grizzlies forward Zach Randolph and MIFA (Metropolitan Inter-Faith Association) are proud to announce the creation of the Zach Randolph Community Assistance Fund established to provide monies, goods and services to underserved populations in Memphis and the Mid-South area. The partnership is founded in shared goals: Randolph is committed to making a deep and meaningful impact in the lives of families in need, and MIFA has the infrastructure, the reach and the reputation to help Randolph maximize his community contributions. Amounts distributed out of the Zach Randolph Fund will go to non-profits, schools and community centers chosen by Randolph himself.

“It’s time I do this. It’s important to help single-parent families and families in need, because I was one of them, and I can relate to it,” says Randolph.

On Monday, Feb. 24 at 3 p.m., Randolph will make his first official contribution from the Fund – a $20,000 donation to the MIFA Emergency Services Plus-1 program. That money will be used to to cover the cost of utility payments for 100 households on the verge of service disruption in the Memphis-area.

Plus-1 is a program administered by MIFA to pay utility services for people in need. MLGW customers fund the program through one-time donations or by adding a dollar or more to their utility bill each month. Since its inception in 1982, Plus-1 has provided millions of dollars in assistance to families in crisis in Memphis and Shelby County.

This is the fourth-consecutive year that Zach has contributed to the Plus-1 program. “People should not have to decide between paying the heating bill and buying food, paying rent or paying for gas. I’m lucky to be able to help with some of those things”, said Randolph.  

Sally Jones Heinz, MIFA Executive Director agrees and applauds Randolph’s generosity. “His interest in supporting families in need in our community aligns with MIFA’s mission to support this vulnerable population. We are thrilled to grow and strengthen our partnership with him through the Zach Randolph Community Assistance Fund.”

Founded in 1968, MIFA (Metropolitan Inter-Faith Association) is a unique organization designed to support the independence of vulnerable seniors and families in crisis through high-impact programs. Through thousands of volunteers and donors, like Randolph, MIFA unites the community through service.

Relaxed Payment Plan Extended Until March 28

More than 2,800 customers helped.


(February 18, 2014)—Memphis Light, Gas and Water Division is extending its relaxed deferred payment plan (DEFB) until March 28.

 To date, 2,895 residential customers’ services have not been disconnected since the relaxed requirements were activated on January 27; the total amount of DEFBs approved exceeds $2,238,000. The average amount of an approved DEFB is $733.


The relaxed rules lower the requirement for a deferred payment plan to bills that are $250 or more, which is down from $500 or more. Customers will be allowed to pay 25 percent of the money owed or $250, whichever is less. 


These payments can be made in person by cashier’s check, money order or in cash:

• Main Office – 245 South Main Street

• North Community Office – 2424 Summer Avenue

• Whitehaven Community Office – 1111 East Shelby Drive

• Millington Community Office – 5131 Navy Road


If the resulting DEFB payment exceeds $500 a month, the DEFB can be set up over a longer period not to exceed nine months, with approval, which is an increase from the limit of five months under the current policy.


Note: Our newly-renovated Whitehaven Community office on Shelby Drive will re-open on Thursday, Feb. 20. Our South Community office on Lamar will close temporarily for renovations at the close of business, Wednesday, Feb. 19.




MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.


Jackie Reed

Lead, Media Specialist

Communications & Public Relations

Phone: (901) 528-4557

Relaxed Deferred Payment To Help With Higher Bills

New policy runs from January 27 to February 28.


(January 24 2014)—Residential customers of Memphis Light, Gas and Water Division will likely have higher bills this winter because of colder temperatures and increased consumption. To help, MLGW is relaxing deferred payment plan (DEFB) requirements, starting Monday, January 27, until February 28.


Starting Monday, the relaxed rules lower the requirement for a deferred payment plan to bills that are $250 or more, which is down from $500 or more. Customers will be allowed to pay 25 percent of the money owed or $250, whichever is less. These payments can be made by cashier’s check, money order or in cash.


If the resulting DEFB payment exceeds $500 a month, the DEFB can be set up over a longer period but not to exceed nine months, with approval, which is increase from the limit of five months under the current policy.


“Our goal is to be as flexible as possible to help customers when they need it most,” said Jerry R. Collins Jr., MLGW President and CEO.

The average residential utility bill increased about 22 percent in December 2013-January 2014 compared to the same period a year ago partly because of colder than normal temperatures. Still, MLGW total winter residential bills rank among the lowest in the nation.


To help customers cope with the colder temperatures, here are some tips:


  • Set your thermostat at 68° or lower when you’re home. Every degree below 68° can save four percent on your heating bills.
  • Wear layered clothing and thick socks to keep warm, then set your thermostat even lower.
  • At bedtime, lower your thermostat and add extra blankets.
  • Lower or turn off thermostat when leaving your home for four hours or more.
  • Adjust your water heater temperature to 120° or “warm.” It still provides hot water and avoids scalding. You can lower it when not in use, too.


Learn more here:



MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.


Jackie Reed

Lead, Media Specialist

Communications & Public Relations

MLGW, Neighborhood Christian Center Team

To Donate Space Heaters, Blankets

100 Space Heaters, 100 Electric Blankets Available to Qualified Applicants


(January 6, 2014)— MLGW is teaming up with the Neighborhood Christian Center to assist qualified low-income seniors and physically challenged residents of Shelby County through the Power of Warmth Program. The program provides space heaters and electric blankets to eligible MLGW customers.

The Neighborhood Christian Center will be accepting applications and screening eligible households for heaters or blankets at 785 Jackson Ave. on Tuesday, January 7, 2014, through Wednesday, January 8, from 10 a.m. – 2 p.m.

To qualify for the Power of Warmth Program, applicants must be a resident of Shelby County as well as disabled and/or a low-income senior, age 60 or older.


To apply applicants will need the following credentials on hand:

  • Tennessee State ID or Drivers License to verify age and address.
  • The most recent pay stub or Social Security Income statement to verify income.
  • If you have a physical disability but do not meet the age requirement, you must bring the proper certification information.


Customers may contact the Neighborhood Christian Center’s hotline number at(901) 881-6013 for a pre-recorded message detailing the necessary qualifications and credentials for eligibility.