POSITION TITLE: Program Support
REPORTS TO: Program Manager:
Career/Job Readiness or
Career Development or
Under general supervision, performs varied and increasingly responsible clerical work, which may
include typing and/or keyboarding, front line interaction with the public; performs related duties as
required. Full-time; regular; non-exempt; or part-time; non-exempt.
Program Support is responsible for reception, document preparation, record-keeping, file maintenance, mail processing and related clerical support functions. Additional responsibilities include conducting transactions with other employees or the public in matters requiring knowledge of laws, rules, procedures, policies and precedents. Primary responsibilities may vary but will typically involve reception, filing, typing or keyboarding. The typing (minimum correct 35 wpm; tested) and/or keyboarding (minimum
correct 7500 ksph; tested) require both speed and accuracy.
This position requires the capacity to perform a variety of office tasks and to become familiar with departmental procedures. Work methods are expected to follow standard business practices; unusual or difficult cases are referred to a manager. There is some independent decision-making at this level in
interpreting and applying procedures and precedents to specific cases. Errors may be serious and Program Support must determine which activities or cases are routine and which should be separated for special consideration; when there is any doubt about a case or circumstance requiring special consideration, refer the case or circumstance to a manager. Program Support greets and interacts with participants referred to BRIDGES by the Department of Human Services and/or Seedco, the public, employees of other departments or agencies and/or guests at BRIDGES Center in routine situations that require tact, discretion and courtesy. Program Support also gives out information and interpretations of policy or procedure that require considerable knowledge of the department(s).
TYPICAL DUTIES AND RESPONSIBILITIES:
1. Greets participants referred to BRIDGES, the public, employees of other departments or agencies and/or guests at BRIDGES Center in person or over the phone and obtains or gives information; explains policies and procedures to inform participants of correct processes; transfers calls and takes messages; assists participants in completing forms and documents; may schedule
participants for appointments; dispenses and receives documents such as applications, time sheets, and invoices and verifies them to ensure accuracy and completeness.
2. Files information alphabetically, numerically, and chronologically according to office procedure to maintain organized and accurate filing systems; locates and retrieves files from manual or computerized systems to provide requested information; creates new files and purges old files according to established procedures; updates and corrects file information to maintain accurate files; merges and assembles files to maintain records; delivers and/or picks up files to provide requested information; photocopies files as requested.
3. Tracks and logs in work using computer, logs, receipts and forms to maintain accurate records of transactions; updates and/or makes corrections to records manually or by computer; completes documents and compiles reports and logs.
4. Retrieves, opens and date-stamps mail and delivers to appropriate location; responds to computer messages sent by electronic mail system and routes messages to the appropriate person; sorts and distributes mail to department employees and locations; folds and stuffs documents to process outgoing mail; receives and sends documents by fax machine; sends mail using inter-office or
U.S. mail system.
5. Types and/or keys in a variety of documents including memos, letters, reports, labels, dockets and receipts following specified formats using computer and printer; completes various forms to process requests or claims; proofreads and/or spell checks documents to eliminate errors; copies documents using photocopier or computer printer to maintain records; creates documents such as charts, forms and logs to meet departmental needs.
6. Other reasonable duties as assigned by supervisor and/or management staff.
1. Graduation from high school or possession of a GED certificate and one (1) year of general clerical experience that includes strong working knowledge and experience using Microsoft Office (Word, Excel, Publisher and Outlook), working knowledge and experience working in a database program and computer operation; or,
2. a combination of training, education and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
3. Use of standard English and standard grammar.
4. May be required to work outside of normal business hours.
1. English grammar, punctuation and spelling; basic math.
2. Standard clerical office practices and procedures; standard filing methods as defined by BRIDGES supplied information/example materials.
3. Telephone procedures, including operation of multi-line equipment and message taking; business telephone etiquette.
1. Deal tactfully with all people;
2. Maintain confidentiality of information; Write legibly to record information;
3. Prepare simple correspondence;
4. Understand and follow oral and written instructions; read and understand manuals;
5. Verbally communicate information clearly and concisely to others;
6. Operate office equipment such as personal computer, printer, copier and fax machine;
7. Organize and prioritize work;
8. Proofread documents and correspondence;
9. File information alphabetically, numerically and chronologically.
1. While performing the duties of this position, employee is regularly required to walk, talk, see, hear and stoop.
2. Specific vision abilities required by this job include close vision and the ability to adjust focus.
3. The employee frequently is required to stand; walk; use hands and fingers and reach with hands and arms.
4. Employee must occasionally lift and/or move up to 25 pounds.
5. Requires ordinary ambulatory skills sufficient to visit departments at the BRIDGES Center and to attend training sessions held off campus.
6. Requires excellent communication skills both spoken and written.
In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
If you are interested in the attached position:
- email your resume to:firstname.lastname@example.org
- subject line to read: Program Support position
- your resume will be acknowledged within 72 hours or less
- the decision on who will be interviewed will be made once all resumes are received
Thank you for your interest in BRIDGES.
Director of Human Resources