Customer Service


MATA Career Fair for Customer Service and Call Center Representatives
 
Tuesday, February 21 and Wednesday, February 22, 7-9 am and 3-5 pm at the Airways Transit Center: 3033 Airways Blvd. @ Brooks Rd.) Bring an updated resume and cover letter, two forms of ID and be prepared for an on-site interview! #tag #keep #share!
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The Neighborhood Christian Centers, Inc. is looking for a ministry minded person for their Site-Based Services Department. NO PHONE CALLS, PLEASE. Anyone interested in applying and want to be considered for an interview, please forward your résumé to kjones@ncclife.org no later than 12:00 pm on Friday, October 14, 2016. Please see the job description below.
Site Based Services Support Full-Time | 40 Hours per week
COMPENSATION: $10.00 per hour
General Purpose of Position: Provide support in the daily operation of the Site.
Responsibilities: Should exhibit a pleasant demeanor with neighbors, agency representatives, and staff when performing daily tasks.
 
Prepare the sites for programs by arranging the available office space to host the programs.
Aggressively recruit participants for OSC, WES, After-School and all other events. (proved by weekly status updates) Recruiting includes physically knocking on tenant’s doors and letting them know about the programs that are available at the site. Recruiting also involves routinely receiving demographic information from the
 
Resident Manager for the purpose of calling, visiting, and disseminating information to those specific tenants who match our programs and their needs.
 
Learn and facilitate online tutoring for After School program.
Submit attendance reports (daily, weekly).
Assist with maintaining an environment for learning during programs.
 
Maintain accurate office files for program participants.
Qualifications and Aptitudes:
·High School Diploma or GED equivalent required.
·Clothing and/or grocery retail experience desired.
·Desire to work in urban ministry preferred.
·Ability to lift 20 lbs.
·Must possess interpersonal skills to work with children and adults.
·Must have written and verbal communication skills.
·Ability to demonstrate knowledge and use of MS Office Suite (WORD, Excel, PowerPoint, Outlook).
·Interest in and ability to articulate the NCC Statement of Faith, Mission, and Values.

JOB DESCRIPTION AND KEY RESPONSIBILITIES

TITLE:                      Executive Administrative Assistant

SUMMARY:             Responsible for administrative activities in support of the ED and DD.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administrative Support: proactively manage the calendar and conduct timely follow-up all scheduling communication for the Executive Director.

  • Coordinate all business travel arrangements for Executive Director, including preparing expense reporting responsibilities.
  • Answer and direct phone calls Field inquiries about the Foundation and direct specific request as appropriate.
  • Responsible for the directors daily administrative activities including drafting and typing of all correspondence as directed; production of reports and presentations; first contact for answering and screening incoming calls; field inquiries about the Foundation, route calls to the correct individual and opening routing and prioritizing mail.
  • Assist with the preparation of requests for corporate, public, and other support.
  • Initiates research projects and completes other duties on special projects as assigned.
  • Assist in the preparation of office mailings
  • Other duties as assigned by the Executive Director Deputy Director.
  1. Board & Committee Support
  • Maintain current contact information for Board members, Board of Trustee members and committees.
  • Send meeting packets to members absent from meetings. (Agenda, minutes, financials, pertinent committee information as determined by ED DD and FD)
  • Schedule yearly meetings and reserve meeting rooms 6 months to a year in advance

 

II. Fund Development Support

  • Process and distribute mail including pledges, payments and donor gifts.
  • Assist with the preparation and coordination of campaigns, special events, and workshops.
  • Learn and use campaign database software in support of the Fund development goals and objectives. Update names, addresses, and other information as required.
  • Maintain registration list and mailing lists, and send necessary contact reminders.
    Provide support for Executive Director’s activities as needed. Attend events and help set up room and display materials as requested.
  • As needed prepare packets, brochures, sign-in sheets, name tags, recognition gifts, etc.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND EXPERIENCE

Associate’s Degree or equivalent in business or related field and five years’ experience of previous executive level support.  Experience working with nonprofit organizations preferred.

 

The Executive Administrative Assistant will have the following experience and attributes:

  • Proficient with Microsoft Office products – Word, Excel, Outlook, PowerPoint.
  • Strong customer service and public relations skills.
  • Strong organizational skills, planning skills and attention to detail.
  • Basic understanding of the billing process and may be asked to assist in invoicing and receipts.
  • Excellent writing and editing skills.
  • Must be able to handle multiple projects and adapt to an ever-changing administrative environment.
  • An ability to work flexible hours as necessary, including evening, weekend, or special events.
  • Sensitivity for cultural, racial, ethnic, socio-economic, and sexual identity diversity. Commitment to support the Foundation’s mission.
  • Excellent interpersonal, teamwork, and diplomacy skills.

To apply send email to michellelomen@wfgm.org.

 

Hilton Worldwide is hiring several hundred reservation sales specialists full-time to work from home.

All candidates must have a high school diploma or equivalent, as well as a minimum of one year of experience in a steady job with a customer oriented or sales role. Applicants must also have at least six months experience working in a performance-driven role with specific goals. Finally, they must have strong communication skills and computer proficiency.

Hilton will provide some of the technical hardware necessary for the job, but final candidate must also provide some items such as speakers and a dedicated landline.

Compensation begins at $9.00 per hour with the ability to participate in an incentive program which could increase pay.

This position demands an evening and weekend schedule, with two days off during the week.

There are three options for start dates for the positions, each with a virtual training period of at least four weeks. Click below!

http://m.jobs.hiltonworldwide.com/jobs/descriptions/virtual-reservation-sales-specialist-full-time-evening-schedule-work-from-home-nationwide-job-carrollton-texas-5573015?cntry=united-states

Job title: Family Services Client Assessment Specialist

Reports to Emergency Services program director; part-time (25 hours/week); non-exempt; $16.50-18.70/hour

Closing Date: July 10, 20115                                    

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

Position Summary

The family services client assessment specialist screens and assists households who are in crisis and applying for assistance. This position provides screening to outside agency clients, inputs data, faxes intakes, tracks expenditures, and serves as the program liaison to community partners.

Qualifications

  1. Associate degree or two years’ post high school education
  2. Two years’ office or customer service experience
  3. Two years of experience in a social service environment
  1. Proficiency at operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment), and Microsoft Word and Excel

Major Responsibilities & Related Tasks 

Promptly and accurately screen walk-in clients for financial assistance, assisting those eligible to prevent utility cut-offs or eviction using the current Emergency Services guidelines.

  • Provide direct service to program participants with a culture of excellence and professionalism in action at all times
  • Complete the intake application promptly and accurately to ensure that client services are effective, timely, and meet all grant compliance procedures
  • Scan all documents needed to complete intake in a timely manner
  • Verify that client is eligible for assistance by verifying the information provided, or by written and/or collateral contact with the third party as needed
  • Collaborate with outside sources on behalf of clients, such as MLGW, landlords, mortgage holders, and others agencies as needed

Screen clients from outside agencies (e.g. United Way), input data, fax intakes and track expenditures, and serve as the program liaison to specific community partners.

  • Screen clients and process outside agency intake for financial assistance
  • Submit intake to agency for payment
  • Track expenditures daily
  • Assist program director in maintaining required FEMA documents in client file in preparation for the annual FEMA audit

Input intakes into the CoactionNet system in a timely and accurate manner to prevent interruption of client utility services or to prevent eviction

  • Enter client data into the computer accurately each day to generate requests for assistance
  • Relay MIFA’s intent to pay via fax to MLGW or the landlord vendor

Other Responsibilities 

  • Input denied applications, screen for food pantry, and back up receptionist as needed. Serve as back-up for other family programs, such as screening for emergency shelter placement and Memphis Strong Families Initiative
  • Capable of operating various database systems
  • Ability to provide direct service to program participants
  • Experience coordinating and executing multiple tasks and projects
  • Experience coordinating operational systems in a fast-paced environment with frequent interruptions
  • Ability to welcome all people with sensitivity
  • Ability to work well with clients and volunteers
  • Possess good people skills and verbal communication skills
  • Ability to complete duties on schedule with little or no supervision
  • Ability to handle client and donor information confidentially and discreetly

 

Supervisory Responsibilities

N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

 

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period:  Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Customer Service/Support Openings – 15 part-time case management counselor openings available with Maximus, Inc. (Shelby County Child Support office)

The IDEAL Candidate will possess the following additional education and experience (not necessarily will, however):

Associate’s degree from an accredited college or university, OR relevant years’ experience in social services with a High School Diploma or GED, required
Proficient in Microsoft Office products
At least two (2) years of experience in social services as a case worker preferred
Ability to develop, evaluate, and implement a case management plan meeting all milestones
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time
Work is constantly performed in an office environment

Apply:  https://external-maximus.icims.com/jobs/8781/part-time-caseworker/job

Receptionist/Administrative Assistant

Reports To: President & CEO Status: Full-TimeFLSA: Exempt  Hours: 8:30 a.m.– 5 p.m., M–F (overtime as needed)

Job Summary: Responsible for greeting visitors, handling telephone calls, processing incoming and outgoing mail, processing donation letters, maintaining board and employee documents/files, maintaining room and equipment calendars, providing administrative support for the CEO and management staff.

Responsibilities 

  • Greet visitors, answer and route telephone calls, accept and process food donations.
  • Sort incoming mail, separating any checks, distribute mail and checks, process outgoing mail for postage.
  • Proofread thank you letters and prepare letters for mailing; oversee volunteers in this task.
  • Maintain board of directors list, board packets, board minutes, board books and files; staff list, employee mail and fax boxes and forms files.
  • Maintain conference room and equipment sign-out calendar.
  • Maintain positive interpersonal relationships with donors, volunteers, agency representatives, visitors, management, staff and board of directors.
  • Prepare correspondence, memos, reports as needed for CEO.
  • Manage CEO’s time and calendar through efficient scheduling of internal and external meetings, conferences and travel.
  • Provide clerical support to management staff in assigned project based work.
  • Other duties as assigned.

Qualifications: 

  • Two years of college plus 2 years clerical experience, including multiple line telephone/switchboard.
  • Computer skills including advanced proficiency in Outlook, Powerpoint, Microsoft Word and Excel, including mail merge feature.
  • Ability to use standard office equipment.
  • Knowledge of good record keeping procedures and ability to maintain accurate records and files.
  • Excellent verbal, written, and interpersonal communication skills.
  • Organizational skills with attention to detail while keeping multiple projects moving forward.
  • Ability to type 50 words per minute with accuracy.
  • Professional and pleasant demeanor with all internal and external contacts.
  • Motivated self-starter who can anticipate needs and handle multiple tasks in a fast-paced environment under pressure-sensitive situations.

APPLY IN PERSON: 239 South Dudley St., Memphis, TN 38104. No phone calls, please. Or, Complete an online employment application by clicking: onlineemployment_application_fillable.docx and emailing it to:HR@midsouthfoodbank.org with “Employment Application” on subject line.

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