Case Management


Family Promise of Memphis (FPOM) is an emergency shelter for families experiencing homelessness in Shelby County.  We are currently seeking a full time case manager.  Please see the attached job description for details and qualifications.  Qualified candidates should send resumes to jennifer@familypromisememphis.org by 2/13/17.

 

case-manager-job-description

Big Brothers Big Sisters of the Mid-South, Inc. (BBBSMS) is looking for dedicated individuals that have a desire to make a difference in the lives of children and teens.  Your main responsibility is to promote safe, fun activities and mentoring relationships that help children grow and to offer guidance to adults that serve as caring mentors.

BBBSMS is affiliated with a Big Brothers Big Sisters of America.  Our case managers work with children 5-18 years of age from various through two mentoring models- Community-Base and School-Base programming.  Mentors of the Community-Base program share fun educational and recreational activities in the community.  Mentors of the School-Based program spend time doing homework and participating in character-building skills at a partnering school-based mentoring site. Big Brothers Big Sisters is an Equal Opportunity Employer.

 Please send your resume to Human Resource at ywebb@bbbsmem.org.  Unfortunately, we will not be accepting any calls in reference to this opening.  All submissions will receive a receipt confirmation.

Job title: Family Services Client Assessment Specialist

Reports to Emergency Services program director; part-time (25 hours/week); non-exempt; $16.50-18.70/hour

Closing Date: July 10, 20115                                    

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

Position Summary

The family services client assessment specialist screens and assists households who are in crisis and applying for assistance. This position provides screening to outside agency clients, inputs data, faxes intakes, tracks expenditures, and serves as the program liaison to community partners.

Qualifications

  1. Associate degree or two years’ post high school education
  2. Two years’ office or customer service experience
  3. Two years of experience in a social service environment
  1. Proficiency at operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment), and Microsoft Word and Excel

Major Responsibilities & Related Tasks 

Promptly and accurately screen walk-in clients for financial assistance, assisting those eligible to prevent utility cut-offs or eviction using the current Emergency Services guidelines.

  • Provide direct service to program participants with a culture of excellence and professionalism in action at all times
  • Complete the intake application promptly and accurately to ensure that client services are effective, timely, and meet all grant compliance procedures
  • Scan all documents needed to complete intake in a timely manner
  • Verify that client is eligible for assistance by verifying the information provided, or by written and/or collateral contact with the third party as needed
  • Collaborate with outside sources on behalf of clients, such as MLGW, landlords, mortgage holders, and others agencies as needed

Screen clients from outside agencies (e.g. United Way), input data, fax intakes and track expenditures, and serve as the program liaison to specific community partners.

  • Screen clients and process outside agency intake for financial assistance
  • Submit intake to agency for payment
  • Track expenditures daily
  • Assist program director in maintaining required FEMA documents in client file in preparation for the annual FEMA audit

Input intakes into the CoactionNet system in a timely and accurate manner to prevent interruption of client utility services or to prevent eviction

  • Enter client data into the computer accurately each day to generate requests for assistance
  • Relay MIFA’s intent to pay via fax to MLGW or the landlord vendor

Other Responsibilities 

  • Input denied applications, screen for food pantry, and back up receptionist as needed. Serve as back-up for other family programs, such as screening for emergency shelter placement and Memphis Strong Families Initiative
  • Capable of operating various database systems
  • Ability to provide direct service to program participants
  • Experience coordinating and executing multiple tasks and projects
  • Experience coordinating operational systems in a fast-paced environment with frequent interruptions
  • Ability to welcome all people with sensitivity
  • Ability to work well with clients and volunteers
  • Possess good people skills and verbal communication skills
  • Ability to complete duties on schedule with little or no supervision
  • Ability to handle client and donor information confidentially and discreetly

 

Supervisory Responsibilities

N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

 

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period:  Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Customer Service/Support Openings – 15 part-time case management counselor openings available with Maximus, Inc. (Shelby County Child Support office)

The IDEAL Candidate will possess the following additional education and experience (not necessarily will, however):

Associate’s degree from an accredited college or university, OR relevant years’ experience in social services with a High School Diploma or GED, required
Proficient in Microsoft Office products
At least two (2) years of experience in social services as a case worker preferred
Ability to develop, evaluate, and implement a case management plan meeting all milestones
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time
Work is constantly performed in an office environment

Apply:  https://external-maximus.icims.com/jobs/8781/part-time-caseworker/job

Job Opening: Outreach/Case Manager  for People Who are Homeless

Closing Date: April 17th, 2015

Contact Procedure: email cover letter and resume to averytjm@gmail.com

Purpose: The purpose of this job is to engage people who are homeless and vulnerable, to assess their needs, to gather information as needed, and to develop a sufficiently trusting relationship with them so that together you can help them obtain permanent housing and sustain it with the help of community supports.

Program: Outreach to People who are Homeless

Location: 135 N Cleveland, Memphis, TN/ and in the community, in general

Scope of Work: This is a part-time (18 hours a week) position without benefits. This employee works as a mediator between the client’s concerns and what the system of services can offer. The person in this position will work as part of a team. As a team member they will make community-based visits, accompany clients to appointments; assess the clients’ vulnerabilities, skills, resources, and motivation, and identify available community resources (with the help of other team members), such as housing, vocational rehabilitation, employment, and social services, based on each client’s needs and desires.

Reports to: Executive Director

Essential Functions:

Importance Major Action & Support Actions % of time
1 Establish a working, trusting relationship with clients who have been identified as homeless and partner with them to create and implement a plan to end their homelessness 10
2 Assess clients vulnerabilities, skills, needs and desires; identify  the community resources available to the clients 20
3 Accompany clients to appointments, meet with key figures where clients live, identify potential housing issues, identify ways to either avoid or cope with these crisis; identify key supports in the community and build relationship with them. 50
4 Encourage clients to handle problems on their own or with the members of their support system; Test and adjust support systems as needed 10
5 Meet together with clients and significant members of support networks to finalized components of ongoing system of car.  Gradually transfer care of client to community support systems. 10

Job Requirements/ Outreach Worker

  1. Bachelors in Social Work or equivalent years of relevant work experience required. Ability to compassionately help people with serious mental illness who may be psychotic.
  2. Must have demonstrated ability to work as part of small team.
  3. Must been able to “let go” of clients once they are established in the community.
  4. Reliable automobile transportation, clean driving record, auto insurance and ability to drive for hours at a time.
  5. Be able to use a phone, computer and other office equipment.
  6. Acquire immunizations as needed.
  7. Participate in trainings targeted toward increasing sensitivity to age, gender, race/ethnic differences.
  8. Adhere to policies and procedures detailed in the Employee Handbook.

 

 The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  This job description may be reviewed and modified at any time.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

HIV/AIDS Prevention Services Coordinator SUMMARY: 

The Friends For Life HIV/AIDS Prevention Services Coordinator will help HIV-positive and HIV-negative persons who are at a high risk for HIV transmission or acquisition to reduce risk behaviors and address the psychosocial and medical needs that contribute to risk behavior or poor health outcomes.

Peer Mentor SUMMARY: 

The Friends For Life Corporation Life Peer Mentor will serve as a primary person of contact to provide support for newly HIV infected women, men and their families, person with HIV/AIDS who have been lost from care or substance-using women who are living with HIV or at high risk of contracting HIV.

 

Social Networks Testing Strategist SUMMARY: 

The Social Networks Testing Strategist will provide daily oversight for the social networking aspect of the CAPUS (HIV/AIDS Care and Prevention for the United States) program operated by Friends For Life Corporation.

 

Contact Information and Procedure:
Mail, fax or e-mail application and resume along with a cover letter highlighting in detail skills and experience. Applications can be obtained at the FFL office or www.friendsforlifecorp.org/employment/

Email applications in Word or PDF only. Candidates will be selected for interviews on the basis of materials provided.  Not all candidates will necessarily receive an interview.  No telephone calls please.

Deadline for applications is:  OPEN UNTIL FILLED, but priority will be given to those applications received by October 21, 2014

Send application materials to:

Email:  gina.fortner@friendsforlifecorp.org

Mail:      Human Resources

Friends For Life, 43 N. Cleveland St., Memphis, TN 38104

Fax:        901-272-7458

*Position contingent upon continued grant funding- EEO/AA

Employment Application (1)

Social Networks Testing Strategist Part Time 10-2014

HIV-AIDS Prevention Services Coordinator 10-2014

Peer Mentor – Full Time 10-2014

Friends For Life is seeking applications from qualified candidates for the following position:

 

The Short Term Rent Mortgage and Utility Assistance (STRMU) Case Manager will provide daily case management oversight to the tenants participating in the STRMU program in the counties of Tunica, Tate, Marshall, DeSoto in Mississippi, Shelby, Tipton, Fayette in Tennessee and Crittenden, Arkansas.

 

Full position description and application is attached.

 

Contact Information and Procedure:
Mail, fax or e-mail application and resume along with a cover letter highlighting in detail skills and experience. Applications can be obtained at the FFL office or www.friendsforlifecorp.org/employment/

Email applications in Word or PDF only. Candidates will be selected for interviews on the basis of materials provided.  Not all candidates will necessarily receive an interview.  No telephone calls please.

Deadline for applications is:  OPEN UNTIL FILLED, but priority will be given to those applications received by February 28, 2014.

Send application materials to:

Email:  gina.fortner@friendsforlifecorp.org

Mail:     Human Resources

Friends For Life, 43 N. Cleveland St., Memphis, TN 38104

Fax:       901-272-7458

*Position contingent upon continued grant funding- EEO/AA

 

Next Page »