PART-TIME WATER CLERK – FINANCE/WATER DEPT.

The City of Bartlett is seeking applications for the position of Part-Time Water Clerk.  This person will work approximately 25 hours per week between the hours of 8:00 a.m. and  5:00 p.m. Schedule may vary depending upon the needs of the office.  This position will work in Water Billing Administration and will perform various clerical duties to maintain the City’s utility billing records and provide assistance to utility customers.  This position will receive requests, complaints and inquiries from residential and commercial utility customers via telephone, in person, or through written correspondence.  Job functions include, but are not limited to:  answering the Water Administration telephones, verifying customer account information as necessary; responding to billing questions and complaints; explaining billing process, rate structure and consumption patterns; following up with customers and field personnel in a timely manner and helping maintain permanent files and records. Requirements include, but are not limited to:  strong customer service skills and focus; strong ability to communicate effectively, both oral and written; ability to maintain composure dealing tactfully, courteously and effectively with a variety of people; ability to use automated billing and accounting computer systems.

Qualifications

High School diploma or GED and three years of experience with a customer billing system, call center, utility or government administration, or any combination of education, training and experience providing the knowledge, skills and abilities necessary to perform the essential duties; experience with cashier duties, customer service and public contact preferred. Must be able to type a minimum of 40 correct words per minute in a typing test administered by the Personnel Department. Must pass a background and driver’s licence check, and physical exam, including a drug screen.

Special Requirements

Will work in a smoke-free environment. Bartlett resident preferred, but not required.

Miscellaneous Information

The City of Bartlett is an Equal Opportunity Employer.

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