To apply for the following position:

Mail resume and cover letter to MIFA Human Resources, P. O. Box 3130, Memphis, TN  38173-0130 or email to No phone calls, please.

Job title: Ombudsman Volunteer Coordinator

Reports to Ombudsman program manager; full-time, starting salary $16-18/hour



  1. Bachelor’s degree in social service or related field
  2. Four years’ experience in some aspect of long-term care, hospital/health system, social service, or partnering affiliate in an evolving collaborative practice of advocacy and community resources, preferably for the elderly
  3. Two years’ supervisory experience, preferably in organizing volunteers
  4. Two years’ experience working with the community and its social service resources, especially for seniors
  5. Good interpersonal and communication skills
  6. Knowledge of the aging process, seniors, and their needs
  7. Ability to recruit Volunteer Ombudsman Representatives
  8. Ability to work independently on team-oriented projects and goals
  9. Ability to handle client and donor information confidentially and discreetly with experience with HIPAA compliance and other confidentiality practices
  10. Experience managing multiple tasks well in a fast-paced environment
  11. Ability to welcome and respect people of diverse ages and races, with sensitivity to civic and cultural issues
  12. Ability to complete duties on schedule with little or no supervision
  13. Proficient operating communication systems (computer, email, laptop, telephone, fax, scanner, presentation equipment.), Microsoft Word and Excel, and database systems
  14. Proof of auto insurance and vehicle availability to visit nursing homes and affiliated agencies, etc.


Major responsibilities and related tasks

Recruit, monitor, coordinate, assist and support Volunteer Ombudsman Representatives in the field, including assistance with their investigations

  • Organize and plan training activities for new and current volunteers
  • Receive volunteer reports and respond as needed
  • Maintain updated volunteer rosters with current contact information
  • Recruit potential volunteers through releases and speaking engagements
  • Respond to potential volunteer inquiries
  • Provide support and assistance to current volunteers


Produce bi-monthly newsletter for VORs in cooperation with the communications department, and prepare monthly and quarterly reports for funding sources

  • Maintain monthly log of hours served by volunteers
  • Maintain monthly log for volunteer cases worked
  • Input data to Ombudsmanager and Raiser’s Edge


Provide case investigation and information and referral services to residents, family members, and providers

  • Respond to inquiries from long-term care residents and family members
  • Investigate complaints or concerns
  • Provide information and assistance to long-term care residents or others in the community about long-term care services
  • Maintain knowledge of community services and long-term care issues


Other responsibilities

Other duties as assigned.


Supervisory responsibilities



Physical demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.


Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.